Preview the contents of a file

AI-generated summary

Genesys Cloud's file viewer enables users to preview supported file contents directly within the Documents interface by searching for files or accessing workspaces. When users click a file title, supported formats display their contents in the viewer, while unsupported formats automatically download to the Downloads folder on desktop or through browser controls. The platform supports various file types and includes a specialized audio player feature for ad hoc recordings, allowing users to listen to recordings before downloading them. For files in supported formats, content displays immediately in the viewer; for unsupported formats, users can complete downloads through browser controls or the desktop app. The audio player feature specifically accommodates ad hoc recordings, providing preview functionality prior to download. Additional information regarding supported file types and file storage options is available in the Supported file types documentation.

In Documents, search for a file or open a workspace.
Click the title of a file.

If the file is in a supported format, Genesys Cloud’s file viewer displays the file contents. Otherwise, Genesys Cloud saves your file to the Downloads folder on your computer or device.

If you are using the browser app, use your browser’s controls to complete the download process.
For more information about using the desktop app to download files, see Download files in the desktop app

Note: If your file is an ad hoc recording, the audio player appears when you preview the file. This allows you to listen to the recording before you .

For more information about storing and viewing files, see Supported file types.

[NEXT] Was this article helpful?

Get user feedback about articles.