Use breadcrumbs as a navigational aid

AI-generated summary

Genesys Cloud Resource Center implements a breadcrumb navigation system that helps users track their location and movement through documentation. The system typically displays two main items: the Resource Center home page and the current page location. Users can navigate backwards through their browsing history or return directly to the home page with a single click. Special content types including release notes, announcements, videos, FAQs, and glossaries feature enhanced breadcrumb functionality that allows navigation to additional intermediate pages. For example, when viewing release notes, users can access both the Resource Center home page and the Genesys Cloud release notes page. The streamlined two-item display optimizes page space while maintaining clear navigation paths through the documentation hierarchy. The breadcrumb system appears at the top of every page, enabling efficient movement through landing pages and articles as users explore different sections like Browse by user type, Administrators, and Telephony connection options.

At the top of every page in the Resource Center, you can find the breadcrumbs navigational aid. Breadcrumbs are designed to make it easy to find your way back to the previous pages as you drill down through the various landing pages and articles in the Resource Center.

To maximize efficiency and page space, the Resource Center’s breadcrumbs path is limited to two items. At any particular time, the two-item breadcrumb system always lists the Resource Center home page and the current page. You can go back to the top of your path by clicking Home.

For example, starting from the Resource Center home page, if you click Browse by user type > Administrators, then click Telephony > View details, and then click Telephony connection options overview, your breadcrumbs would look like this:

Here, you can click Home to quickly navigate back to the Resource Center home page.

For special page types, such as release notes, announcements, videos, FAQs, and glossaries, the breadcrumb behaves differently, and allows you to navigate back to another page in addition to the Resource Center home page. For example, a release note page breadcrumb would like:

Here, in addition to the Resource Center home page, you can also navigate back to the Genesys Cloud release notes page.

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Use breadcrumbs as a navigational aid