Output paths

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Genesys Cloud's output paths feature enables users to manage email and message task routing through customizable paths. Users can view, edit, and manage path names and descriptions, with the ability to delete unused paths while maintaining published or active outputs. The feature integrates with End Task actions and Task editor functionalities, providing control over message flow and task completion. Restrictions prevent deletion of outputs that are currently in use or already published, ensuring system stability and workflow continuity.

View and manage the name, description, and usage information for the output paths in this email or message task. You can also delete the path name; however, you cannot delete published outputs or outputs currently in use. For more information, see End Task action and Task editor actions overview.

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Output paths