Migrate from Genesys TTS Connector for ElevenLabs to Genesys Generative TTS

AI-generated summary

Genesys Cloud provides a migration pathway from the Genesys TTS Connector for ElevenLabs to Genesys Generative TTS for organizations with published Architect flows. The migration process applies to call flows, secure flows, in-queue flows, and bot flows. Users can identify flows using the legacy ElevenLabs connector through the Architect Dependency Search feature by selecting the appropriate Text To Speech engine type. The migration involves accessing individual flows, navigating to Settings and Supported Languages, and reconfiguring the Text To Speech engine selection to Genesys Generative TTS while choosing a compatible voice. The system supports flexible voice selection independent of the flow's default language, allowing organizations to use different language voices to meet customer needs. After updating the engine and voice settings, flows must be saved, published, and tested to verify proper TTS engine playback functionality. The migration documentation references supplementary resources on TTS engine s and voice selection procedures to support the transition process

This article assumes that your organization contains published Architect flows that use Genesys TTS Connector for ElevenLabs, and describes how to migrate your existing flows to Genesys Generative TTS.

This article applies to you if you are using Genesys TTS Connector for ElevenLabs in the following flows:

Call flows
Secure flows
In-queue flows
Bot flows

Before you begin

Review the following articles:

- Text-to-speech (TTS) engines overview
- About text-to-speech (TTS) engines

Select the Genesys Enhanced TTS engine and Amazon Polly voice for a flow

From the Architect home page, click the Dependency Search tab.
From the Select a dependency type list, choose the appropriate Text To Speech engine.
From the Select an engine list, choose the appropriate engine that you are currently using. For example, “Genesys TTS Connector – ElevenLabs.”
To open a flow from the list of search results, click the flow name.
Under Settings, click Supported Languages.
Locate the existing supported language.
In the Text To Speech column for the supported language, do the following:
1. Under Engine, select the TTS engine for the flow:
  - Genesys Generative TTS: Select this option to use the Genesys Generative TTS integration.
2. Under Voice, select the voice you want to read the text-to-speech.
  Note: You can select any voice that the selected TTS engine supports. The TTS voice does not need to match the flow’s language. For example, you can use a language as your flow’s default language for which Architect supports speech recognition (“en-GB”), and at the same time, use a different TTS voice (“en-IE”) to meet your customers’ language needs.
Save and publish the flow.

Test your TTS engine playback

For information on testing your TTS engine voice in a flow, see Test your TTS engine playback.

[NEXT] Was this article helpful?

Get user feedback about articles.