Genesys Cloud Product Support phone numbers

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Genesys Cloud Product Support requires users to be designated contacts before accessing support services. Users must review Customer areas of responsibility and request a My Support account through the Product Support Communications Portal, with credential delivery taking up to 48 business hours. The system provides 24/7 phone support for system outages and maintains a status dashboard at status.mypurecloud.com for monitoring operational status, system availability, and incident information. Before contacting support, users must gather specific information to open a ticket, and designated contacts can access various Genesys support tools through their My Support account.