AI-generated summary
Genesys Cloud provides functionality to temporarily deactivate application integrations through the admin portal. Users with Integrations > Integration > All permissions can access the Integrations page, open the Actions menu for a specific integration, and select Deactivate Integration to temporarily disable it until reactivation. Prerequisites include a minimum Genesys Cloud CX 1 subscription level and appropriate licensing for the application being integrated. The deactivation process is reversible, allowing integrations to be reactivated as needed. For permanent removal, integrations must be deleted rather than deactivated. This feature enables administrators to manage integration lifecycles without permanently removing configurations, supporting flexible integration management within Genesys Cloud deployments.