AI-generated summary
Genesys Cloud provides functionality to deactivate application integrations as a temporary measure to turn off integration operations without permanent removal. Deactivation differs from deletion, which permanently removes a client application. To deactivate an integration, users must possess the appropriate license for the application being integrated and maintain a minimum subscription level of Genesys Cloud CX 1. Users require all permissions under Integrations > Integration, typically included in the Master Admin role. The deactivation process involves navigating to Menu > IT and Integrations > Integrations, displaying the Actions menu for the target integration, selecting Deactivate Integration, and confirming the action. This feature enables administrators to temporarily suspend integrations while preserving their configuration for potential reactivation.