Campaign editor

View summary

Genesys Cloud's campaign editor provides automated configuration for different outbound dialing campaigns. The editor adapts its interface based on five distinct dialing modes: Preview, Agentless, Power, Predictive, and Progressive. Each mode features unique properties and settings specific to its operation. The system automatically launches the editor when creating or modifying campaigns, allowing users to configure campaign-specific properties, outbound settings, and dialing mode parameters. The tool supports various campaign types including preview campaigns, agentless campaigns, power dialing campaigns, predictive dialing campaigns, and progressive dialing campaigns, each with their own distinct setup procedures and configuration options.