Bulk edit contact lists

AI-generated summary

Genesys Cloud provides a bulk edit feature that allows administrators to modify configurations for multiple contact lists simultaneously. Users can access this functionality by navigating to Menu > Digital and Telephony > Outbound > List Management, then selecting the Contact Lists tab. After selecting the desired contact lists using checkboxes, users can click Edit to specify time zone and retention type settings across all selected lists. These configuration options are optional and correspond to settings available when creating new contact lists. A critical limitation exists regarding time zone modifications: once a time zone is set for a contact list and saved, it cannot be changed for that particular list. The documentation references related resources including outbound dialing procedures, individual contact list creation, contact list views, and bulk import capabilities for external contacts and organizations.

You can edit certain configurations for multiple contact lists at the same time. To do this, perform the following steps.

Click Menu > Digital and Telephony > Outbound > List Management.
Click the Contact Lists tab. The Contact Lists view appears.
Click the checkbox next to the name of the contact lists you want to edit, then click Edit.
Specify the time zone and the retention type for all selected contact lists.
These settings are optional. For more information, see Create a new contact list.
Note: After you set the time zone for a contact list and click Save, you can no longer change the time zone setting for that list.

[NEXT] Was this article helpful?

Get user feedback about articles.