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Genesys Cloud – Improved card management in Architect builders with drag-and-drop functionality

TypeImpactAction requiredAudienceCommunity linkAha! linkAnnounced on
(YYYY-MM-DD)
Planned effective date
(YYYY-MM-DD)
UI/UX — — —
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2024-09-16 2024-10-28

In a future release, Genesys Cloud will improve the ability for Architect builders flow authors to add, arrange, and reorder elements more efficiently. This feature enables authors to use drag-and-drop functionality or keyboard controls to move cards, which simplifies the building process and creates a clearer visual hierarchy. Previously, flow authors had to click arrows multiple times to reorder cards. The new drag-and-drop capability enables authors to quickly place cards in the correct order with a single action. 

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Architect Builders before cardsArchitect Builders after cards