Genesys Cloud – Deprecation: Removal of Generic Webhooks integration for chat notification

Starting May 11, 2026, Genesys Cloud will deprecate the Generic Webhooks integration for chat notification and remove its supporting documentation from the Resource Center. Administrators cannot install new instances of the integration. The existing instances of this integration will no longer work after the effective date and the integration instances will eventually be removed from your organization.

Customers must migrate from Generic Webhooks integration for chat notification to Webhooks for Events integration in Genesys Cloud and send chat notifications using workflows.

FAQs

Am I affected?

You are affected only if you use the Generic Webhooks integration for chat notification.

What do I need to do before the removal date?

Between the announcement date and feature removal date, you must use webhook for events integration and set up workflows that are triggered to send the notification.

How can I prepare for this deprecation?

For continued functionality, migrate from Generic Webhooks integration for chat notification to Webhook for Events integration in Genesys Cloud. For more information, see About the webhook for events integration and Webhooks Overview.

What if I need help or have questions?

Contact your Genesys account team. You can also visit My Support for additional assistance.