Genesys data processing

AI-generated summary

Genesys Cloud provides different Data Processing Agreement (DPA) templates for managing personal data processing between parties. The system offers distinct templates for both Direct Customers and Partners, with specific versions for different geographical scenarios. For Direct Customers, available templates include Intra EU (for entities within EU/EEA), Extra EU (for entities outside EU/EEA), Intra EU France (specific to French entities), and Extra EU BPO. Partner templates include Intra EU and Extra EU versions. All agreements require a contract lifecycle management (CLM) request for executable copies, with watermarked versions available for review only. The system has undergone multiple revisions since March 2023, including updates to DPA templates, removal of signature boxes, and addition of new sections for BPO Extra EU DPA and Intra EU France agreements.

Direct customers

In the tabs below you will find the different templates of Data Processing Agreements, which set out the rules and conditions that the parties will comply with when processing personal data in the framework of a given service agreement. Each template shall be selected according to the particular needs corresponding to the commercial agreement.

Note: The watermarked agreements are for review only. To receive an executable copy from the legal team, open a contract lifecycle management (CLM) request.

Intra EUClick to expand

Extra EUClick to expand

Intra EU FranceClick to expand

Extra EU BPOClick to expand

Partners

Revision historyClick to expand

Modified date (YYYY-MM-DD)	Revision
2026-01-13	Updated direct and partner Intra EU and Extra EU DPA. Added new section for BPO Extra EU DPA.
2025-12-09	Added new tab under Direct customers for Intra EU France.
2025-12-08	Added notes to Direct customers and Partners sections to provide information about the watermarked agreement and instructions about opening a CLM request.
2025-06-22	Removed the signature box in the Customer and Partner Intra EU DPAs.
2025-04-20	Updated existing DPA templates.
2023-03-21	Published article.

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Genesys data processing