How does Genesys Cloud Copilot ensure trust and control?

Genesys Cloud Copilot ensures security and trust for your organization in the following ways:

• Enforces user permissions. Genesys Cloud Copilot and its AI Agents operate strictly within the permissions of the user. If a user cannot perform an action, then Genesys Cloud Copilot cannot perform it on their behalf.
• Confirms all changes. Genesys Cloud Copilot always requires users to review and approve any system configuration changes before the change is applied.
• Uses guardrails and alignment. Genesys Cloud Copilot includes safeguards to ensure that the Copilot assists only with relevant, supported tasks, that it does not engage in out-of-scope or harmful requests, and that it can identify and prevent toxic language.

These controls apply to all AI Agents in Genesys Cloud Copilot.