Change PureCloud Softphone settings

AI-generated summary

Genesys Cloud's PureCloud Softphone allows users to change alerting options, audio configuration, launch on startup behavior, and network adapter selection. Right-click the PureCloud Softphone icon and select Options to expand settings. Users can enable ringing and pop-up alerts, adjust headset options, choose whether Softphone launches at startup, and select the appropriate network adapter if multiple are available. These configurable settings provide control over Softphone functionality, audio, launch behavior, and network connectivity.

You can change PureCloud Softphone settings for alerting, audio configuration, launch at startup, and network adapter as needed.

Right-click the PureCloud Softphone icon in the taskbar notification area.
Select Options from the PureCloud Softphone menu.

Change alerting optionsClick to expand

If you are making calls with the PureCloud Softphone in the Calls pane, do not select any alerting options. (Doing so will essentially mute the default PureCloud Softphone ringtone and allow you to use the Genesys Cloud client ringtones. For more information, see Set Genesys Cloud sound preferences.)

If you are using the PureCloud Softphone dialpad to make calls with your PureCloud Softphone, for example, if you lost your connection to Genesys Cloud, select the option(s) be alerted for incoming calls by ringing and/or popping the dial pad.

Change audio configurationClick to expand

Change launch on startupClick to expand

Change languageClick to expand

Change network adapterClick to expand

If you have more than one network adapter available on your machine, for example, a VPN connection as well as a network connection, select the appropriate option.

Note: To assist in selecting the correct network adapter, go a command line and type:

ipconfig-all

for a list of IP’s and their associations. If you are unsure which IP address is associated with your VPN, you can find it in this list and based on that, choose the correct network adapter.

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Change PureCloud Softphone settings