Genesys Cloud – Deprecation: Genesys Enhanced TTS – End of Life for Google Standard and End of Support for Google and Microsoft Azure Neural and Wavenet Voices
| Announced on (YYYY-MM-DD) | Effective date (YYYY-MM-DD) | Aha! idea |
|---|---|---|
| 2025-04-14 | 2026-08-05 | - |
Description
Genesys plans to end native Enhanced Text-to-Speech (TTS) support for the following products:
- Google Standard TTS Voices — August 5, 2026
- Google WaveNet and Neural Voices — March 2027
- Microsoft Azure Neural Voices — March 2027
After the applicable end-of-support date, each affected voice provider will be supported as a third-party integration through BYOT-A. Amazon Web Services (AWS) Neural Polly Voices will remain the only natively supported Enhanced TTS provider.
FAQs
Why is this change happening?
As part of the ongoing commitment to delivering dependable, high-quality voice experiences, Genesys is optimizing its TTS capabilities within AWS for improved performance, reliability, and long-term scalability.
Am I impacted?
This change impacts customers who currently use or have the following services listed in their contract:
- Google WaveNet and Neural Voices
- Microsoft Azure Neural Voices
- Google Standard TTS Voices
There is no impact to customers using AWS Neural Polly Voices for Enhanced TTS services or a third-party provider to support TTS capabilities through BYOT-A.
What actions may be required?
To maintain uninterrupted TTS functionality, customers using impacted products must complete one of the following actions before the applicable end-of-support date:
- Migrate to AWS Neural Polly Voices: This option provides a supported, high-quality Enhanced TTS experience within Genesys Cloud.
- Migrate to Bring Your Own Technology Rate – A for third-party TTS voices (BYOT-A): Customers who prefer to continue using Google or Microsoft voices may contract directly with those providers and migrate to the BYOT-A model through AppFoundry. For more information, see Google and Microsoft Azure on the AppFoundry site.
Action required by August 5, 2026
Customers using Google Standard TTS Voices must complete one of the actions above before August 5, 2026.
Action required by March 2027
Customers using Google WaveNet and Neural Voices or Microsoft Azure Neural Voices must complete one of the actions above before March 2027.
After the applicable end-of-support date, native support for the affected product will no longer be available. If no action is taken, text-to-speech functionality may stop working, depending on your configuration. This could result in no audio playback or a fallback to lower-quality default TTS voices, where available.
- Customers with existing contractual commitments or unique configurations must work with their Genesys Customer Success Manager or Partner to determine the best migration path.
Voice exceptions
The following Microsoft Azure Neural voices will remain available and Genesys will provide further notice as these voices reach end-of-support in the future:
| Language | Voices |
|---|---|
Afrikaans |
|
Arabic (Egypt) |
|
Arabic (Saudi Arabia) |
|
Basque |
|
Bengali (Bangladesh) |
|
Bulgarian |
|
Chinese (Hong Kong) |
|
Chinese (Mandarin, Mainland) |
|
Chinese (Mandarin, Taiwan) |
|
Croatian |
|
Czech |
|
Danish |
|
English (India) |
|
English (Singapore) |
|
Estonian |
|
Filipino |
|
French (Switzerland) |
|
Galician |
|
German (Austria) |
|
German (Switzerland) |
|
Greek |
|
Hebrew |
|
Hindi |
|
Hungarian |
|
Indonesian |
|
Italian |
|
Kannada |
|
Latvian |
|
Malay |
|
Polish |
|
Portuguese (Brazil) |
|
Portuguese (Portugal) |
|
Romanian |
|
Russian |
|
Serbian |
|
Slovak |
|
Tamil |
|
Telugu |
|
Thai |
|
Vietnamese |
|
Welsh |
|
Zulu |
|
Additional information
Genesys will provide guidance and documentation to support customers through this transition. If you need help with evaluating your current TTS usage or planning your migration, contact your Genesys representative.
Additional legal notice
- This communication is provided for informational purposes only and does not modify, amend, or supersede any existing agreement between Genesys and its customers or partners.
- Pricing updates will apply in accordance with the terms of each customer’s agreement, including applicable renewal or commitment provisions.
- Genesys reserves the right to adjust pricing or service models in the future, subject to applicable notice requirements and contractual obligations.
- References to future plans or product transitions are forward-looking statements and are subject to change.
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