Change division for scripts

AI-generated summary

Genesys Cloud provides a Change Division feature that enables users to relocate scripts from one division to another. To use this functionality, users must have Scripter > Script - Add permissions. The process involves accessing the Scripts section through Menu > Digital and Telephony > Interaction Assets > Scripts, selecting one or more scripts from the list, clicking the Change Division button, selecting the target division, and confirming the action. Upon successful completion, the system displays a confirmation message indicating that the scripts have been moved to their new division. This feature is useful for organizations that need to reorganize or redistribute scripting resources across multiple divisions.

PrerequisitesClick to expand

If you have a set of scripts that you created in one division but later need to move them to another division, you can use the Change Division feature.

Click Menu > Digital and Telephony> Interaction Assets > Scripts.
In the script list, select one or more scripts, and then click Change Division .
Select a division, and then click Change Division.

A message appears when the scripts successfully move to their new division.

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