Download a voicemail

Genesys Cloud enables users to download voicemails by opening the desired voicemail from their voicemail box and selecting the Download button, provided they have the "Voicemail > Voicemail > Download" permission. The platform offers comprehensive voicemail management capabilities including accessing, playing, deleting, adding notes, managing ACD voicemail recordings, and customizing voicemail greetings. Additional permissions support related functionality: "Voicemail > Voicemail > Receive" enables voicemail access, "Voicemail > Voicemail > Stream" allows listening to voicemails, "Voicemail > Voicemail > Delete" permits deletion, "Voicemail > Group Voicemail > Stream" enables group voicemail listening, "Voicemail > Group Voicemail > Delete" allows group voicemail deletion, and "Conversation > Call > Add" enables call functionality. The control download access for voicemail recordings feature is currently temporarily disabled and unavailable; users should consult Genesys Cloud's features coming soon documentation for updated availability information.