List of the Genesys Cloud FedRAMP Region release notes that include the unified communication & collaboration release notes tag.
Account management
- Improved Operational Console user interface
Data, analytics, and reporting
- New PATCH API endpoint for external contacts
Employee productivity
- Secure pause available on all call types, not just ACD calls
- Pin messages in Collaborate chat for quick reference on mobile
Self service and automation
- API endpoints for uploading knowledge files using custom integrations
- Decision rules priority setting
Workforce engagement
- Average alert time metric for Gamification Profiles
- View evaluation scores in the interaction detail quality summary
Deprecations and announcements
- Deprecation: Token Implicit Grant for OAuth clients
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Contact Center
- Upcoming end of native support for select Google and Microsoft TTS voices
Customer engagement
- Attempt control enhancements
- Native Architect action for customer intent retrieval
- Improved Global Media Fabric responsiveness with regional caching of Architect prompts
- Enhanced outbound WhatsApp messaging performance
Data, analytics, and reporting
- Architect journey flows data limit visibility and guidance improvements
- Genesys Cloud conversation attribute API support
- Analytics Aggregate API Top N sorting
- Journey management insights with survey events and virtual agent filters
- Introducing Channel Insights dashboard
- Improved native voice transcription accuracy for Spanish dialects
- Improved native voice transcription accuracy for specific English dialects
Employee productivity
- Configure combined voice utilization for ACD and non-ACD calls
- Inbound ACD voice call support on Communicate mobile app
- Manage user presence in the Communicate mobile app
Workforce engagement
- Monthly view for capacity planning results
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Open Platform
- Updated regional feature deployment schedule now in effect
Customer engagement
- Outbound limit alerts for voice campaigns in the Operations Console
- Set post-call actions for voice calls using public APIs
Employee productivity
- Conditional access policy support for Microsoft Entra ID
- Send group voicemail notifications to the group email address
Workforce engagement
- Showing IPs used by Genesys Cloud at API endpoint /api/v2/ipranges when using your own recording keys with Local Key Management (LKM) integration
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Employee productivity
- Streamlined navigation and information architecture update
- Mute individual Collaborate chat threads on iOS and Android
- Display checklists through Agent Copilot during interactions
- AI-generated answers for auto-suggested articles on Agent Copilot
- Support for Proof Key for Code Exchange (PKCE) grant type authorization in embedded clients
- Domain allow list for emails
- Genesys Agent Copilot, Virtual Agent, and Knowledge Czech and Hungarian language support
- Improved Agent Copilot and Virtual Agent Answer Highlight for English Dialects
Account management
- API responses no longer include OAuth client secret
- Genesys Tempo enabled by default with allowed IP addresses feature
- SAML assertion decryption support for single sign-on integrations
Customer engagement
- Customer first callback support in outbound campaigns
- Use custom SMTP servers for email campaigns and agentless email
- Group ID for subsequent participant segments in group call activity
- Support for authenticated web messaging in single customer view
Data, analytics, and reporting
- Analytics Conversation Detail Jobs API extended conversation data retrieval
Self service and automation
- Create AI Guides from uploaded process documents
- Voice processing prompt for Agentic Virtual Agents
- AI Guides model enhancements
Deprecations and announcements
- Deprecation: Token Implicit Grant for OAuth clients
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Employee productivity
- Streamlined navigation and information architecture update
- Architect workflows triggered from Outlook Calendar events
Deprecations
- Deprecation: Windows 10 OS support for the Genesys Cloud Background Assistant (GCBA)
- Deprecation: Windows 10 OS support for the desktop app
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Employee productivity
- Streamlined navigation and information architecture update
Workforce engagement
- Team schedule view for agents
Deprecations
- Deprecation: Genesys Cloud SSO certificate expiry
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