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Genesys Cloud FedRAMP Region – Gamification & Performance Management tag

List of the Genesys Cloud FedRAMP Region release notes that include the gamification & performance management release notes tag.

Account management

  • Improved Operational Console user interface

Data, analytics, and reporting

  • New PATCH API endpoint for external contacts

Employee productivity

  • Secure pause available on all call types, not just ACD calls
  • Pin messages in Collaborate chat for quick reference on mobile

Self service and automation

  • API endpoints for uploading knowledge files using custom integrations
  • Decision rules priority setting

Workforce engagement

  • Average alert time metric for Gamification Profiles
  • View evaluation scores in the interaction detail quality summary

Deprecations and announcements

  • Deprecation: Token Implicit Grant for OAuth clients

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