How can I manage access in the knowledge fabric for internal-only information?

To ensure internal documents relevant for human agents are not surfaced while a customer is interacting with a Virtual Agent, you must create a new source and select only the content that is publicly available. 

Consider the following two use cases:

• Surface both internal and public documents–create a separate source for Agent Copilot users (agents) and select both internal and public facing folders in SharePoint.
• Surface public documents only–create another source for Virtual Agents and select only the public facing folders in SharePoint.