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Communicate for iOS: status and notifications

Can I silence the ringer for Communicate for iOS?

Yes. When you silence your iPhone, you also silence the Communicate for iOS ringer.

Why does my phone stop ringing while my desktop or web app continue to ring?

The call timeout for Communicate is 30 seconds. If your admin sets longer than 30 seconds, your web or desktop app continues to ring for the designated amount of time.

Can I set my Genesys Cloud presence with Communicate?

Yes. To set your presence with Communicate, with the required permissions, tap your avatar and, from the list, enable the appropriate status. 

To enable Genesys Cloud to persist your presence among desktop, web, and mobile clients, tap your avatar and enable Remember Status. 

With Communicate for iOS, what do I receive notifications for and how?

Communicate notifies you of incoming calls, missed calls, and voicemails.

Note: You do not receive notifications for voicemails delivered to a group mailbox.

Can I set my Genesys Cloud presence with Communicate?

Yes. To set your presence with Communicate, with the required permissions, tap your avatar and, from the list, enable the appropriate status. 

To enable Genesys Cloud to persist your presence among desktop, web, and mobile clients, tap your avatar and enable Remember Status. 

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How do I change my ringtone?

  1. To go to Settings, tap your profile picture.
  2. Then, beside Ringtone, tap Default Ringtone .
  3. To hear a sample and to select a ringtone, from the list, tap a ringtone.