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Communicate for Android: status and notifications

Can I silence the ringer for Communicate for Android?

Yes. Incoming calls for Communicate appear as notifications. To silence the ringer, consult the notification documentation for your device.

Why does my phone stop ringing while my desktop or web app continue to ring?

The call timeout for Communicate is 30 seconds. If your admin sets longer than 30 seconds, your web or desktop app continues to ring for the designated amount of time.

Can I set my Genesys Cloud presence with Communicate?

Yes. To set your presence with Communicate, with the required permissions, tap your avatar and, from the list, enable the appropriate status. 

To enable Genesys Cloud to persist your presence among desktop, web, and mobile clients, tap your avatar and enable Remember Status. 

With Communicate for Android, what do I receive notifications for and how?

Communicate notifies you of incoming calls, missed calls, and voicemails.

Note: You do not receive notifications for voicemails delivered to a group mailbox.

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How do I change my ringtone for Communicate for Android?

Genesys provides a default ringtone sound for Android Communicate. However, you can control the sounds that you assign to your app’s notification channels and can customize the sounds.

To set the notification sound for Android Communicate, follow these steps:

  1. Open the Android Settings app and tap Apps.
  2. Select Communicate and tap Notifications.
  3. Tap Genesys Cloud Communicate Incoming Call Notifications. If needed, tap Notification categories.
  4. Tap Sound.
  5. Select the sound that you want.
    Note: Device makers can change these instructions without notice. When in doubt, refer to your device’s instructions.

Where can I get the official Genesys Cloud Communicate ringtones?

Download the .