Skip to main content

Communicate for Android: logins

What happens if I sign in to both Collaborate and Communicate and then sign out of one?

Genesys mobile app logins are unaware of one another.

How do I log in to Communicate for Android?

To log in to Communicate for Android, follow these steps:

  1. From the Regions list, select your organization’s region.
  2. Tap Choose.
    Note: If you have more than one browser installed, Communicate may ask you to select the browser you want to use.
  3. Enter your email address and password, and tap Log In. Alternatively, if your administrator enables , click , enter your organization name, and authenticate with the identity provider, for example, OneLogin. 

How do I log out of Communicate for Android?

To log out of Communicate for Android, tap Menu and then Logout.

Notes:
  • If your organization uses email address and password authentication, your browser may briefly load to log you out of Genesys Cloud.
  • If your organization uses SSO authentication, your browser may briefly load to log you out and remove your existing access token for Genesys Cloud. However, your SSO provider authentication remains, which prevents the need to supply your credentials the next time you open Genesys Cloud. To disable this authentication completely, log out of your SSO provider in your selected browser.

Why do I get a session expired message?

Sessions are not permanent and they expire for security reasons. When you receive the message, log back in to the app.

The default session timeframe for an authenticated user on the mobile apps is 30 days. You cannot customize this value.

Notes:
  • If your organization uses , Collaborate logs you out after the set period of inactivity, superseding the default timeout.
  • If your organization is , Collaborate logs you off after 15 minutes, even if your admin does not set the inactivity timeout. Even if your admin sets the inactivity timeout, the maximum amount can be no more than 15 minutes.