View evaluator activity

AI-generated summary

Genesys Cloud enables quality administrators to monitor evaluator performance through the Quality Management system. Users with appropriate permissions and licenses (CX 1 WEM Add-on II, CX 2, CX 3, or CX 4) can access evaluator activity data by navigating through Performance > > Quality Admin > Conversation Intelligence > Quality Management > Evaluators. The system allows tracking of both completed and unfinished evaluations by selecting specific evaluator names under the Evaluation Name section

PrerequisitesClick to expand

You can view information about an evaluator’s completed and unfinished evaluations.

Click Performance > Overview.
Click Quality Admin.
Click Menu > Conversation Intelligence > Quality Management > Evaluators.
Under Evaluation Name, click an evaluator’s name.

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View evaluator activity