United Kingdom protected alphanumeric sender IDs

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Genesys Cloud provides documentation on United Kingdom protected alphanumeric sender IDs (ASIDs), which are restricted by mobile network operators due to their association with recognized brands, financial institutions, government entities, and high-risk organizations. These protected ASIDs require prior registration and approval before use to prevent message blocking. The resource includes a comprehensive list of protected sender IDs across major logistics and postal service providers, including Evri, DPD, Royal Mail, Yodel, InPost, Post Office, TNT, DX Delivery, FedEx, and UPS, with specific variations of each identifier noted. Users seeking to use any ASID appearing on the protected list must obtain approval before implementation. The list is subject to change, and current information can be obtained by contacting genesyscloudsms@genesys.com. This documentation serves as a regulatory compliance resource for organizations utilizing Genesys Cloud's messaging capabilities in the United Kingdom market.

In the United Kingdom, certain alphanumeric sender IDs (ASIDs) are protected by mobile network operators due to their association with well-known brands, financial institutions, government entities, and other high-risk organizations. These ASIDs are restricted and require prior approval before they can be used for messaging.

If your desired ASID appears on the below list, it must be registered and approved before use to avoid message blocking.

Note: This list is subject to change. For the most up-to-date information, contact .

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entries

Brand	Sender ID
Evri	Evri
DPD	DPD, DPD Local, DPDgroup UK, DPD UK
Yodel	Yodel
Royal Mail	Royal Mail, RoyalMail, Parcelforce, PFWW Hubs
InPost	InPost
Post Office	PostOffice, Post Office
TNT	TNT
DX Delivery	DX Delivery
FedEx	FedEx
UPS	UPS, UPS-LOCKER

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