Set up campaign management in CX Cloud from Genesys and Salesforce

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Genesys Cloud enables you to create, manage, and view campaigns in Salesforce. Prerequisites include permissions for Salesforce users creating or updating campaigns. To set up campaign management, you must configure global settings like Genesys Cloud campaign options, campaign settings, contact list sync jobs, phone types, contact list columns, and page layouts. You can then create campaign settings to associate with campaigns, configure phone and column management, create campaign schedules, and associate settings and schedules with campaigns. Key details captured include configuring components like options, settings, jobs, types, columns, and layouts before creating and associating campaign-specific settings and schedules.