Permissions and roles for Genesys Agent Copilot
Note: If your agents use Agent Assist, you must remove the Assistant > All permissions from their assigned permissions, as this contains Assistant > Copilot > View permission, and displays the new Copilot panel for them. Instead, add Assistant > Assistant > View and Assistant > Queue > View permissions for the agents.
Important: Administrators can add or remove permissions from roles, which can affect functionality. Make sure that all roles, default or customized, contain the permissions required for a specific function. For more information, see Roles and permissions overview.
Agent Copilot administrator role
The Agent Copilot administrator role provides administrative access to the Agent Copilot components and services.
Agent Copilot agent role
For your agents, the Agent Copilot Agent role provides the necessary access and clearances.
[NEXT] Was this article helpful?
Get user feedback about articles.