Manage multi-factor authentication (MFA) devices

AI-generated summary

Genesys Cloud allows users to manage multiple MFA devices and set a default authentication device through the Multi-Factor Authentication screen. Users can access these settings via My Account after logging in to the platform. The system displays a list of configured MFA devices, where users can designate their preferred default device by enabling the Default toggle either directly from the list or within individual device settings. The change is confirmed by clicking Save. This functionality supports streamlined authentication processes by allowing users to prioritize their preferred MFA method.

Set a default MFA device

If you have configured multiple MFA devices, you can set one as your default device.

Log in to Genesys Cloud.
On the Genesys Cloud splash screen, click My Account. The Multi-Factor Authentication screen appears, and Genesys Cloud lists your configured MFA devices.
To make a device the default device, under Default device, enable Default for the device you want as default.
Note: Alternatively, from the list, click a device, enable Default, and click Save.

[NEXT] Was this article helpful?

Get user feedback about articles.

Manage multi-factor authentication (MFA) devices View summary

Set a default MFA device

[NEXT] Was this article helpful?

Manage multi-factor authentication (MFA) devices