Includes Time property

AI-generated summary

Genesys Cloud's Date/Time component offers configurable time settings through the Includes Time property. When set to "No," agents can only select dates using a popover calendar interface. When set to "Yes," the component expands to allow agents to specify date, time, and time zone selections. For callback scheduling, agents are recommended to use the contact's time zone when setting appointments.

The Includes Time setting configures a Date/Time component to prompt for date, time, and time zone, or just a date.

No	When set to No, the agent is prompted to select a date only. When clicked, a popover calendar of dates appears for the agent to choose from.
Yes	When set to Yes, the agent is prompted to select a date, time, and time zone. Tip: When setting a callback time, the agent should select the time zone of the contact.

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Includes Time property