Desktop app version releases coming soon
This page previews the release notes for the next Genesys Cloud desktop app version releases.
Genesys Cloud for Mac desktop app
View a summary of the improvements and fixes in the next scheduled Mac desktop app version release.
Version 2.55.50 will be available on September 21, 2026.
- Updated to Chromium 152.0.7977.54
- Added the ability to open the WebRTC Internals console (about://webrtc-internals) from the application
- Added animation support for Giphy embeds
- Allowed video recordings to open in the app instead of the default browser
- Fixed focus for pop-out chats
- Enabled Chromium accessibility for macOS Voice Control
Genesys Cloud for Windows desktop app
View a summary of the improvements and fixes in the next scheduled Windows desktop app version release.
Version 2.55.931 will be available on September 21, 2026.
- Updated to Chromium 152.0.7977.54
- Allowed video recordings to open in the app instead of the default browser
- Restored CTRL+I / CTRL+U text formatting in editable fields (regression introduced in 2.49.903)
- Added animation support for Giphy embeds
- Fixed rendering of deeply nested HTML emails
- Fixed monitor capture during screen recording
- Improved code quality based on Codacy findings
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