Contact list builder

AI-generated summary

Genesys Cloud provides capabilities to build contact lists by uploading contact records from a .csv file and using an import template. You can create reusable import templates by configuring a contact list template to define required columns and a contact list filter to filter contacts. The import template can then be used to split and filter .csv files to build custom contact lists.

To create your contact lists, use an import template. Upload your contact records from a .csv file, select an import template, and build your contact lists.

Creating contact lists

Create a contact list template to configure the columns required when building contact lists with an import template. Click to expand

Create a contact list filter to use when you build a contact list with an import template.Click to expand

Create an import template to build contact lists based on the criteria that is used when you upload a .csv file. Click to expand

Use an import template to build your contact lists.Click to expand

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Contact list builder View summary

Creating contact lists

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Contact list builder