Browse by categories in the knowledge portal

AI-generated summary

Genesys Cloud provides a knowledge portal that allows customers to browse articles by categories. The knowledge portal displays existing categories that customers can click to view attributed articles. Admins can add new categories in the knowledge workbench and select which categories to display in the portal. The knowledge portal leverages Genesys Cloud's knowledge base to organize and surface relevant articles to customers by categories.

If the knowledge base contains existing categories, customers can click them to browse the knowledge portal. If a customer clicks one of the available categories, the knowledge portal displays the list of attributed articles.

To add categories, see Step 2 in Knowledge workbench quick start guide.
To select which categories you want to display, see Step 1 in Knowledge portal quick start guide.

Show me an exampleClick to expand

[NEXT] Was this article helpful?

Get user feedback about articles.

Browse by categories in the knowledge portal View summary

[NEXT] Was this article helpful?

Browse by categories in the knowledge portal