About Professional Services

Genesys Cloud Professional Services provides scalable support options tailored to organizations with varying levels of self-sufficiency, from self-directed users to those requiring dedicated assistance. Success Services, offered on an annual subscription basis, includes 24/7 emergency phone support, priority support queuing, enablement events and webinars featuring live Q&A sessions, and named Services Managers with assigned support teams at higher service tiers. Professional Services Jumpstarts delivers prescriptive implementation focused on rapid deployment and value realization through best practice configurations for inbound voice and recording capabilities. The shared success model framework enables customers to progressively increase self-sufficiency with the platform. The Genesys Partner Ecosystem provides access to certified service providers who assist with platform procurement, implementation, ongoing support, and value-added services. Supporting resources include Letters of Engagement, terms and conditions documentation, and frequently asked questions to facilitate customer onboarding and engagement planning.