Genesys Cloud – Improved icon visibility for key communication channels
| Type | Impact | Action required | Audience | Community link | Aha! link | Announced on (YYYY-MM-DD) | Planned effective date (YYYY-MM-DD) |
|---|---|---|---|---|---|---|---|
| UI/UX | — | — | — | — | — | 2025-02-17 | 2025-03-03 |
In a future release, Genesys Cloud will update the X (formerly Twitter), Instagram, WhatsApp, Facebook Messenger, Email, and Phone icons. These changes enhance visibility and clarity, making it easier to identify and differentiate communication channels at a glance. The updated icons improve visual uniformity across platforms and better represent each channel’s current state, reducing ambiguity for users.
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