Genesys Cloud – Collapsible cards in Architect actions

In a future Genesys Cloud release, Architect actions will feature collapsible cards instead of nested accordions. This interface change offers several advantages to flow authors.

• Creates a clear visual hierarchy and call-to-action, simplifying the identification of crucial elements for focus.
• Enhances section differentiation, enabling a clearer understanding of their interrelation.
• Provides the flexibility to collapse cards, allowing users to quickly access key information.
• Offers the option to expand cards to unveil finer configuration details as required.