Genesys Cloud – Bot flow can call another bot flow

In a future release, Genesys Cloud will allow a bot flow to call another bot flow, similar to how an inbound flow can call a bot flow.

What changed

Bot authors can now add a Call Bot Flow action within a bot flow to transfer control to another bot flow. This allows multiple bots to work together as part of a single interaction without routing back through inbound flows. Each bot can focus on a specific part of the conversation while contributing to a unified experience.

Why this is useful

This feature allows teams to break large bots into smaller, focused components. Bot authors can reuse common functionality, such as identification or data collection, without rebuilding it in multiple places. It also enables parallel development across teams and simplifies ongoing maintenance.

Additional details

• Each bot flow maintains its own configuration and limits.
• Multiple bot flows can execute within a single interaction session.
• Bot flows can call other bot flows of the same type – voice to voice and digital to digital.
• NLU is scoped to each bot flow and is not shared automatically.