Genesys Cloud FedRAMP Region – Genesys Cloud content delivery: transition to CloudFront URLs

In a future Genesys Cloud release, content delivery will transition from direct S3 URLs to CloudFront URLs. This change allows organizations to remove *.s3.amazonaws.com from their firewall allowlist to enhance security.

Genesys will notify the organization about network configuration requirements before this release. For more information, see Domains for the firewall allowlist.

This update does not require changes to network configurations. However, the organization may reduce the firewall allowlist for Genesys Cloud access after this release. The announcement will appear in Features coming soon and the Genesys Cloud release notes. Post-release, the Domains for the firewall allowlist article will remove *.s3.amazonaws.com.