Genesys Cloud – DNIS-based analytics views
| Announced on (YYYY-MM-DD) | Effective date (YYYY-MM-DD) | Aha! idea |
|---|---|---|
| - |
Contact center managers can now see statistics based on the DNIS dialed by customers. Managers can use the statistics in the view to analyze what type of activity they receive through each of their DNIS numbers. The new views also allow managers to see performance across different queues.
Learn more:
DNIS Performance view
DNIS Performance Detail view
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