Desktop app version releases coming soon

AI-generated summary

Genesys Cloud is releasing scheduled desktop application updates for Mac and Windows platforms through June 2026, featuring progressive security, performance, and functionality enhancements. Mac version 2.47.669 (December 15, 2025) includes Chromium 142.0.7444.163 updates, refreshed Sparkle updater, and locale settings fixes. Windows version 2.47.870 (January 12, 2026) adds Microsoft CloudAP integration for advanced authentication and conditional access policies, along with elevated privileges and installer prerequisite fixes. Scheduled March 2, 2026 releases upgrade to Chromium 144.0.7559.110 and introduce local network access (LNA) origin allow list configuration. Windows 2.48.896 adds 64-bit application support with future 64-bit-only delivery, updated Jabra SDK, microphone automatic gain control configuration, GPU enablement options, and runtime integrity checking. April 2026 releases address Chrome shortcuts access, blank Chromium window display issues, display scaling over 100%, Start Menu shortcuts after 64-bit upgrades, and unintended Chromium keyboard shortcuts. Final June 1, 2026 releases (Mac 2.50.27 and Windows 2.50.906) upgrade to Chromium 147.0.7727.138 and resolve Local Network Access permission issues, Jabra headset button functionality via USB receiver, OnDeviceModelService resource consumption, and WinToast notification crashes.

This page previews the release notes for the next Genesys Cloud desktop app version releases.

Genesys Cloud for Mac desktop app

View a summary of the improvements and fixes in the next scheduled Mac desktop app version release.

Version 2.50.28 will be available on June 1, 2026.

Updated to Chromium 147.0.7727.138
Fixed Local Network Access (LNA) permission issues
Changes to support multi-region / multi-org account switcher

Genesys Cloud for Windows desktop app

View a summary of the improvements and fixes in the next scheduled Windows desktop app version release.

Version 2.50.909 will be available on June 1, 2026.

Updated to Chromium 147.0.7727.138
Fixed Jabra integration issue where headset buttons failed to work via a dedicated USB receiver
Disabled OnDeviceModelService utility process at startup to prevent resource consumption
Fixed a possible crash during WinToast notifications
Fixed Local Network Access (LNA) permission issues
Changes to support multi-region / multi-org account switcher
Increased the Jabra ringing timeout from 15 seconds to 3 minutes.

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