Desktop app version releases coming soon

AI-generated summary

Genesys Cloud is releasing scheduled desktop application updates for Mac and Windows platforms through June 2026, with progressive security, performance, and functionality enhancements. Mac version 2.47.669 (December 15, 2025) includes Chromium 142.0.7444.163 updates and locale settings fixes. Windows version 2.47.870 (January 12, 2026) adds Microsoft CloudAP integration for advanced authentication and conditional access policies. March 2026 releases upgrade to Chromium 144.0.7559.110 and introduce local network access (LNA) origin allow list configuration. Windows 2.48.896 adds 64-bit application support with updated Jabra SDK, microphone automatic gain control configuration, GPU enablement options, and runtime integrity checking. April 2026 releases address Chrome shortcuts access, display scaling issues, and keyboard shortcut conflicts. June releases (Mac 2.50.27 and Windows 2.50.906) upgrade to Chromium 147.0.7727.138 and resolve Local Network Access permission issues, Jabra headset USB receiver functionality, and notification crashes. Final June 22, 2026 releases (Mac 2.51.31 and Windows 2.51.912) update to Chromium 148.0.7778.218, disable lookalike URL navigation suggestions, and fix automatic update configuration issues. July 13, 2026 releases (Mac 2.52.41 and Windows 2.52.919) update to Chromium 149.0.7827.201 and fix screen sharing from Volt appsV2 iframe, attachment download crashes, fullscreen display issues, Windows notification center functionality, and notification handling. Future Windows releases will deliver only 64-bit versions, discontinuing 32-bit application support.

This page previews the release notes for the next Genesys Cloud desktop app version releases.

Genesys Cloud for Mac desktop app

View a summary of the improvements and fixes in the next scheduled Mac desktop app version release.

Version 2.53.43 will be available on August 3, 2026.

Updated to Chromium 150.0.7871.115
Forbidden check for automatic updates if updates are disabled by system administrator
Fixed: Chat images now display inline instead of opening only as links in a separate window

Genesys Cloud for Windows desktop app

View a summary of the improvements and fixes in the next scheduled Windows desktop app version release.

Version 2.53.923 will be available on August 3, 2026.

Updated to Chromium 150.0.7871.115
Fixed OK button layout in Downloads and About dialogs
Fixed: Chat images now display inline instead of opening only as links in a separate window

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