Genesys Cloud – Deprecation: Social channel management
| Type | Impact | Action required | Audience | Community link | Aha! link | Announced on (YYYY-MM-DD) | Planned effective date (YYYY-MM-DD) |
|---|---|---|---|---|---|---|---|
| Deprecation | — | — | — | — | — | 2019-04-03 | 2019-08-28 |
On August 28, 2019, Genesys removed social channel management. The removal date was initially set for July 10, 2019, but was postponed until August 28, 2019. Development of this feature was discontinued on April 3, 2019.
We are removing this feature to allow us to consolidate resources on other features.
FAQs
Am I affected?
This deprecation affects you if your organization uses social channel management to monitor Twitter activity.
What if I need help or have questions?
Contact My Support.
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