List of the Genesys Cloud FedRAMP Region release notes that include the voice release notes tag.
Account management
- Updated Resource Center links support the new Genesys Cloud experience at help.genesys.cloud
- BYOC Premises Edge devices in Edges list view
Customer engagement
- Social direct messages, social post injections, and social post responses allowance increase per AI token
- Create rules based on workitem creation date
- Generate web survey links on demand with an API
Employee productivity
- Domain allow list for emails
- Summaries for consult transfers for Agent Copilot
Workforce engagement
- API to List Past Recognitions
- Reply-To field in email transcripts
- Long-term forecast and schedule generation up to 104 weeks
- Granular evaluation metrics in the Evaluation Aggregate API
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Open Platform
- Updated regional feature deployment schedule now in effect
Customer engagement
- Outbound limit alerts for voice campaigns in the Operations Console
- Set post-call actions for voice calls using public APIs
Employee productivity
- Conditional access policy support for Microsoft Entra ID
- Send group voicemail notifications to the group email address
Workforce engagement
- Showing IPs used by Genesys Cloud at API endpoint /api/v2/ipranges when using your own recording keys with Local Key Management (LKM) integration
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Employee productivity
- Live character counter for ACW notes
- Favorites now listed in the User Directory
- Multi-language Agent Copilots
Account management
- Passkey support for Multi-Factor Authentication (MFA)
Customer engagement
- Custom named time zones for contactable time sets
- Digital rule sets for outbound WhatsApp campaigns
- Introducing Apple Pay support for Apple Messages for Business in Singapore and Mexico regions
- Architect digital bot flows and Apple Messages for Business support in Singapore and Mexico regions
- External contacts identity resolution support for Apple Messages for Business in Singapore and Mexico regions
- Architect digital bot flow list picker support in Singapore and Mexico regions
- Authentication support in Apple Messages for Business in Singapore and Mexico regions
- Apple Messages for Business forms in Singapore and Mexico regions
- Non-default content profile support for SMS
- Architect digital bot flow time picker support
- Control agent transfer capabilities via permissions
- Configure group ring settings
- Inbound messaging channel routing support in Apple Messages for Business in Singapore and Mexico regions
Data, analytics, and reporting
- Export summary row chart in Analytics Performance views
- Web events available in Journey Management
Open platform
- Thai language support
- Genesys Cloud Voice (GCV) conversation IDs and postal codes in GCV and BYOC usage reports
Self service and automation
- Enhanced confirmation controls in AI Guides
- Genesys Virtual Agent support for Portuguese and Swedish dialects
- Create flow outcomes and milestones natively in Architect
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Account management
- Retrieve the OAuth client secret only at new client creation or secret generation
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Employee productivity
- Multi contextual panels
- Call history enhancements for group calls
Customer engagement
- Improved keyword precision for SMS
- Support for mobile push notifications for unread message alerts
- Assign segments to external contacts for up to 30 Days
- Web messaging Filipino, Indonesian, Malay, Romanian, and Spanish Spain support
Data, analytics, and reporting
- Interaction category creation support for Korean and Japanese languages
- Programs, topics, and phrases support for Korean and Japanese languages
Open platform
- Configure alerts for Operational Console events
Self service and automation
- Knowledge bases with content search available in Architect bot flows and digital bot flows
Workforce engagement
- Schedule coaching and learning sessions with greater flexibility
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Employee productivity
- Multi contextual panels
- Segment filtering suppression on knowledge articles for Agent Copilot
- Improved Collaborate chat read and unread message sync
Customer engagement
- Increased DTMF input limit in Architect flows
- Outbound division-aware campaign schedules
- WhatsApp outbound campaigns pre- and post-contact triggers
- Outbound power and predictive campaigns sort by priority in skills-based dialing
Data, analytics, and reporting
- Sensitive data masking support for French, German, Portuguese, and Spanish chat and messaging transcripts
Workforce engagement
- Workforce management shift trades external activities support
- AI scoring for evaluations
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Customer engagement
- Enable UUI retrieval from outbound call responses
Employee productivity
- Improved agent messaging interface
- Keyboard support for DTMF input in embedded framework
Open platform
- Genesys Cloud Voice number management UI improvements
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