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Genesys Cloud FedRAMP Region – Custom data management tag

List of the Genesys Cloud FedRAMP Region release notes that include the custom data management release notes tag.

Contact Center

  • Upcoming end of native support for select Google and Microsoft TTS voices

Customer engagement

  • Attempt control enhancements
  • Native Architect action for customer intent retrieval
  • Improved Global Media Fabric responsiveness with regional caching of Architect prompts
  • Enhanced outbound WhatsApp messaging performance

Data, analytics, and reporting

  • Architect journey flows data limit visibility and guidance improvements
  • Genesys Cloud conversation attribute API support
  • Analytics Aggregate API Top N sorting
  • Journey management insights with survey events and virtual agent filters
  • Introducing Channel Insights dashboard
  • Improved native voice transcription accuracy for Spanish dialects
  • Improved native voice transcription accuracy for specific English dialects

Employee productivity

  • Configure combined voice utilization for ACD and non-ACD calls
  • Inbound ACD voice call support on Communicate mobile app
  • Manage user presence in the Communicate mobile app

Workforce engagement

  • Monthly view for capacity planning results

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