List of the Genesys Cloud FedRAMP Region release notes that include the connectors release notes tag.
Customer engagement
- Introducing email campaigns
- API for phone numbers update in scheduled callbacks
Data, analytics, and reporting
- Custom calculations in performance views
- AI summaries for the agent side of a conversation
Open platform
- Audio Connector integration in Architect secure call flows
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Employee productivity
- Multi contextual panels
- Notes panel improvements
- Wrap Up panel usability improvements
Customer engagement
- Turn on-screen annotation and drawings in co-browse on or off for privacy compliance
Open platform
- Genesys Enhanced TTS now includes Amazon Polly Neural voices
Self service and automation
- Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Belgium language support
Workforce engagement
- Trigger process automation from Coaching or Learning state changes
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Customer engagement
- Barge-in capability for supervisors and administrators
- Voice surveys after customer interactions
Employee productivity
- Introducing direct routing to dedicated users
Self service and automation
- Disable automatic hinting in Architect bot flows
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Data, analytics, and reporting
- View speech and text analytics data for a year at a time
Customer engagement
- Granular control for clearing or signing out of web visit or journey sessions
Employee productivity
- Direct voicemail non-ACD call transfer for enhanced call management
Self service and automation
- HELD (HTTP Enabled Location Delivery) for E911 Location Information
- Introducing the Nuance Recognizer as a Service integration
Workforce engagement
- Interaction recording download tracking in audit trail
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