Genesys Cloud – My Activity page will move to User Home

In a future release, Genesys Cloud will retire the legacy My Activity page and move its capabilities into the Home canvas.

Agents and supervisors will access schedule, performance, coaching, learning, contest, and adherence information directly in Home instead of navigating to a separate page. The My Activity menu will provide quick access to related pages, while Home will serve as the central workspace for My Activity widgets.

This change reduces the need to switch between pages, provides a more consistent widget experience, and makes it easier to access key information in one place.

What’s changing

• Access My Activity data from Home
  Agents and supervisors will use Home as the primary workspace for My Activity information instead of the My Activity page. The Activity menu will link to existing pages.
• View widgets in dedicated pages
  Agent widgets will appear in the My Activity Overview scope, and supervisor widgets will appear in the Supervisor Overview scope, grouping related information in one place.
• Use a consistent widget canvas experience
  All widgets will follow Home behavior for layout and interaction, including resizing, repositioning, scrollable content, and in-widget settings.
• Keep existing pages
  Links such as Schedule, Scorecard, Leaderboards, Work Plan, and Scorecard Insights will remain available and accessible from widgets and the My Activity menu.
• See recognition and contest updates in Home
  The celebration banner will appear at the top of the My Activity Overview scope, where agents can view and manage recognition and contest results.
• Maintain existing permissions and integrations
  Current permissions for agent and supervisor widgets will remain unchanged. Embedded experiences, such as CX Cloud and Salesforce, are not affected.